Frequently Asked Questions (FAQ)

1. What products do you sell?

Bell and Bo offers Korean-inspired baby and toddler clothing, combining comfort and style for your little one’s everyday moments. You can browse our full range at BellandBo.com.

2. How do I place an order?

Just select the items you like, add them to your cart, and proceed to checkout. You’ll receive a confirmation email after completing your purchase.

3. What payment methods do you accept?

We accept bank transfers, and other secure digital payment options. All transactions are encrypted for your security.

4. How long does delivery take?

Orders are processed within 1–3 business days. Delivery time depends on your location and selected shipping method, generally taking 2–7 business days.

5. Do you offer international shipping?

Currently, we primarily serve customers within Indonesia. For international shipping inquiries, please contact our customer support.

6. Can I modify or cancel my order?

Yes, but only within 12 hours of placing your order. Please contact us immediately via WhatsApp at 6285642267329 or email contentbellbo093@gmail.com.

7. What is your return policy?

We accept returns within 7 days of delivery for items that are unused and in original condition. Please contact us before sending any returns.

8. How can I track my order?

Once your order has shipped, we’ll send you a tracking number via email so you can monitor delivery progress.

9. What if I received the wrong or damaged item?

We’re sorry! Contact us immediately with your order number and a photo of the item at contentbellbo093@gmail.com or via WhatsApp at 6285642267329.

10. How do I contact customer service?

You can reach us through: